Can AI offer therapy?

There is currently a great deal of noise and speculation about whether artificial intelligence (AI) can provide therapy. There are strong advocates on both sides of the argument, and evidence would suggest that, at least to some degree, AI can provide what some describe as ‘therapy’.

The NHS, in part driven by its chronic funding crisis, is using ‘chatbots’—a form of AI—to interact with patients. In principle, there seems to be no immediate harm in this, provided that data from patient interactions with chatbots remains wholly anonymous.

It also appears that some individuals find AI chatbots helpful in the context of their mental health. I am not in a position to dispute this. If such interactions offer some benefit, then—again in principle—I see no objection.

However, I believe that focusing on whether AI can offer therapy is the wrong question. This places undue emphasis on AI as a system, rather than addressing the far more important and nuanced issue of what actually constitutes therapy—more specifically, psychotherapy.

What is therapy?

‘Therapy’ is a nebulous, catch-all term. It describes something believed to be helpful to one’s mental health—a term which itself has, in recent years, been diluted and now often incorporates emotional, and even physical, wellbeing.

When members of the public describe something or someone as ‘therapeutic’, or beneficial to their mental health, they are usually speaking subjectively—referring to something that helps them feel better, whether temporarily or over the longer-term.

We all benefit from activities and relationships that support, calm, or stimulate us — depending on the context. This is a reflection of both individuality and temperament. Examples might include cold-water swimming, yoga, reading, eating nutritious food, or indeed seeing a psychotherapist. These may all be helpful, but they are not interchangeable. They are not all ‘therapy’, in the clinical sense of the term.

What is psychotherapy?

I have written extensively on this subject, but to summarise:

Psychotherapy, like counselling, emerged from the tradition of psychoanalysis. While counselling and psychotherapy may look similar on the surface—two people talking in a room—the depth, training, and  psychological work involved are fundamentally different.

In the UK, psychotherapy training typically takes 4–5 years at postgraduate level. It includes intensive assessment, a psychiatric placement, an ongoing personal therapy requirement, and at least 450 hours of supervised clinical practice. Counselling training is significantly shorter and less rigorous in all aspects.

UKCP and BPC-registered psychotherapists are trained to work at depth and to formulate—psychological diagnosis — based on the patient’s inner world and relational patterns. Counsellors are not trained to formulate.

Psychotherapy is an intimate and sustained relational process in which the clinician uses their mind and emotional presence to understand the patient’s unconscious processes.

The aim is to work through relational disturbances—most often rooted in early development—and to support the patient in grieving and integrating these experiences.

Psychotherapy helps patients disentangle themselves from the repeating patterns of their past so that they may live more freely and authentically in the present.

One could argue that psychotherapy involves a process of “re-parenting” the unconscious—a concept encapsulated in Freud’s idea of therapy being a “cure through love”.

Why can therapy only be provided by a human?

At its very core, psychotherapy is a human-to-human experience. It is a living, breathing relationship between two people—one of whom offers their presence, mind, and emotional attunement in service of the other.

We connect in relationships through a complex process that involves both our cognitive and emotional faculties.

What is a mind?

In psychotherapy, the mind refers not to the brain as an anatomical structure, but to the capacity to make sense of one’s own thoughts and feelings — and, crucially, to hold and make sense of another’s experience. The mind is what allows us to reflect, to empathise, and to regulate emotion.

What is an emotion?

An emotion is a physiological response to internal or external stimuli. It seeks to be communicated, first to ourselves, then to others. When we label our emotions using language, we call them feelings. Emotions originate in the body and without a body, there can be no emotional experience.

Why AI can never offer psychotherapy?

Psychotherapy can only occur between two (or more) human beings. It requires the full, embodied experience of another person in order to take place. The therapist must bring their humanness to the process—not only their intellect, but their feelings, their capacity to be impacted, and their ability to remain separate, yet deeply connected.

AI does not possess a mind. It simulates a mind.

AI does not feel emotion. It mimics emotional understanding.

AI is not embodied. It cannot reflect or hold another’s experience because it has no experience of its own, as it has no body.

If AI could truly offer psychotherapy, then AI could also raise children. The implication is chilling: we would, in effect, lose the essence of what it means to be human.

Can AI be helpful to mental health?

As I stated earlier, AI may well have a role to play in the broader realm of mental health—particularly as defined in its current, diluted cultural form. I meditate daily and do so for emotional and physiological benefit. Meditation may well quieten the mind, but it cannot grow one. Meditation is therefore not psychotherapy but may be a useful adjunct.

Minds are only grown in human-to-human relationships

This begins in-utero and throughout infancy—in the mother-infant dyad—where the child’s mind is shaped through emotional connection with a caregiving other. When that process is disrupted or fails, psychotherapy is the only viable path to develop a reflective, relational mind in adulthood. It is, in that way, profoundly unique.